TERMS OF SERVICE

Last Updated: October 14, 2026

These Terms of Service govern the use of www.theograce.com ("Website" or “Online Store”) and sale, purchase, return and shipment the goods offered therein (“Product(s)”). These Terms are between you, customer or potential customer interested in our Products ("Customer" or "you") and House of Brands LLC. ("Company", “we” "us" or “our”).

Please note that the online purchase of Products is limited to and permitted solely for Customers located in the shipping territories (“Territories”), as detailed here: https://www.theograce.com/articles/shipping-information. IF YOU ARE LOCATED OUTSIDE THE TERRITORIES, PLEASE DO NOT PLACE AN ORDER AND WE WILL HAVE NO OBLIGATION TO PROVIDE ANY SERVICES, SUPPORT, REPLACEMENTS, REFUNDS, OR OTHER ASSISTANCE IN RELATION TO ANY PRODUCTS THAT ARE DELIVERED TO, RECEIVED IN, OR USED OUTSIDE THE TERRITORIES. ORDERS FROM OUTSIDE THE TERRITORIES WILL BE CANCELLED.

We are committed to protecting the privacy of our Customers and Website users. Please review our Privacy Policy, available at: https://www.theograce.com/articles/privacy-policy, and, where applicable, our CCPA Privacy Notice, available at: https://www.theograce.com/articles/ccpa-notice, to learn more regarding our privacy practices.

The Privacy Policy (including its “Text Message” section, which governs our text message program), the Shipping, Returns, and Refund Policy (available at: https://www.theograce.com/articles/return-policy), and the Warranty Policy (available at: https://www.theograce.com/articles/warranty-conditions) are incorporated herein by reference, and together with these Terms of Services, shall be referred to as the “Terms”. Please make sure you review the Terms carefully before you place an order.

ACCEPTANCE OF THE TERMS: BY BROWSING THE WEBSITE, PLACING AN ORDER AND PURCHASING A PRODUCT, YOU HEREBY CONFIRM THAT YOU HAVE READ AND UNDERSTOOD THE TERMS AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO ANY OR ALL OF THESE TERMS, PLEASE DO NOT BROWSE THE WEBSITE OR PLACE AN ORDER.

AMENDMENTS: We reserve the right to periodically amend or revise the Terms, at our sole discretion; such changes will be effective immediately upon the display of the revised Terms on the Website. The last revision date will be reflected in the "Last Updated" heading. In the event of a material change that may affect your current order and subject to applicable laws, we will make our best efforts to provide notice.

Certain laws require some notices to be provided in writing. By using our Website, you understand that most communications are delivered electronically. Accordingly, we may contact you by email or by posting notices on the Website. You agree to receiving communications by electronic means and acknowledge that such communications satisfy any legal requirement that they be in writing.

1. CONTACT INFORMATION

House of Brands LLC.

Address: 108 West 13th Street, Wilmington, Delaware 19801, USA

Email address: support@theograce.com

If you have any questions, concerns, or comments regarding these Terms, your orders, or the Product, please contact our customer support using the details provided above. Please note that our customer support may use artificial intelligence (“AI”) tools to assist in responding to your inquiries, including AI-generated or AI-assisted responses. Where AI is used in an interaction with you, we will disclose this to you before or at the point of that interaction.

We will endeavor to respond to your request promptly upon receipt. Please note, however, that response times may differ based on various factors, such as the nature and complexity of your inquiry or if further information is required.

2. ELIGIBILITY AND AGE LIMITATION

By placing an order, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms, and to take binding legal actions in accordance with applicable laws; and you are not prevented, by any applicable law or otherwise, from entering into these Terms.

3. CREATING AN ACCOUNT & PLACING AN ORDER

When placing an order, you may choose to either check out as a guest (without creating a customer account) or create an account (“Account”) and check out as a registered user. Through the Account you can track orders, review purchase history, save items for future purchases, and access additional features and functionalities may be made available from time to time.

You may register by using your email address, or sign in through third-party social accounts (e.g., Google or Facebook). You are solely responsible for maintaining the confidentiality and security of your password and Account information. If you have reason to believe that your Account is no longer secure, please contact us immediately at: support@theograce.com.

Please note that we may use the information you provide us during the registration process or otherwise through our Website, to send you certain marketing materials and operational or support messages. You may unsubscribe from these messages at any time. By consenting to receive marketing communications by email, you acknowledge and agree that such email communications may include marketing communications from us with respect to any of the brands we operate in the United States, namely: theo grace, Oak & Luna, Lime & Lou, and SETT&Co. You may unsubscribe from such email communications at any time via the “unsubscribe” link included therein. For the avoidance of doubt, the foregoing applies to email communications only; consent to receive SMS/text messages, WhatsApp messages, or direct messages via social media platforms applies solely to the brand and channel through which such consent was provided, and no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. If you opt in to receive marketing text messages from us, you expressly consent to receive recurring automated marketing text messages at the mobile phone number you provide, including messages sent using an automatic telephone dialing system or other automated technology. Consent to receive marketing text messages is not a condition of purchase. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP, and may reply HELP for assistance. Our text message program is governed by the “Text Message” section of our Privacy Policy, available at: https://www.theograce.com/articles/privacy-policy. Consent to receive marketing messages is not a condition of purchase of Products. If you unsubscribe of marketing messages, you may still receive service-related messages that are permitted by law (for example, regarding your orders, and for security or Account-related purposes). Any information processed through such channels is subject to our Privacy Policy.

To the extent that you have provided us with your consent to receive marketing messages through social media platforms (e.g., Facebook, Instagram, TikTok), we may also use such platforms to send you marketing communications, in accordance with your consent and applicable law. You may withdraw your consent or adjust your preferences at any time through the relevant social media platform settings, where available, or by contacting us through such platform or at: support@theograce.com.

You hereby represent and guarantee that any information provided by you is accurate and complete. You bear sole responsibility for the accuracy of the information provided. Any inaccuracies, including those that prevent us from fulfilling your order, shall be entirely at your risk and expense.

Order acceptance, fulfillment and delivery is subject to our ability to process and charge your payment and Product availability. We may refuse to accept orders and cancel orders that were accepted in the event that: (i) we become aware that the price listed in the Product description or at checkout was inaccurate (to the extent applicable under consumer state laws and excluding inaccuracy regarding the price as detailed in Section 5 below). In such case we will send you a corresponding notification to resolve the issue; (ii) the information you provided is inaccurate; (iii) your order or use of our Website is in breach, or suspected breach, of these Terms, or if we have reasonable grounds to believe your order is fraudulent or in breach of, or may cause us to be in breach of, applicable laws.

You may place an order solely for personal non-commercial purposes, and you may not resell any of the Products. We reserve the right to, in our sole discretion, limit or cancel quantities purchased per Account, order or Customer. These restrictions may include orders placed by or under the same Account, the same payment method, or orders that use the same billing or shipping address. We further reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

Once your order is approved, you will receive a confirmation email, otherwise, if declined, we will contact you to explain the issue, and any payment already charged, will be refunded in accordance with these Terms. You can track your order here: https://www.theograce.com/ordertracking.aspx or through your Account.

4. SHIPPING, RETURNS AND REFUND

Prior to the order placement all applicable costs of delivery will be displayed to you through the checkout page. We may offer several delivery methods, each has a different timeframe and cost; therefore, the cost of delivery may vary depending on the delivery option you choose (without any warranty we will offer several options).

Our Shipping, Returns, and Refund Policy, available at: https://www.theograce.com/articles/return-policy, sets forth and governs all your options with respect to order shipping and delivery, cancellation, returns and refunds.

For the avoidance of doubt, custom or personalized Products, are not eligible for return or refund unless defective, as set forth under our Shipping, Returns, and Refund Policy and our Warranty Policy.

5. PRICES, PAYMENT AND PRODUCT DESCRIPTION

The prices listed on the Product page exclude any additional fees that may be added during checkout (i.e., shipment, taxes, etc.). All prices displayed are subject to change at our sole discretion and without prior notice; however, no price changes will apply to orders that have already been placed and that were confirmed by us before the change takes effect. We reserve the right, at our sole discretion, to offer the same Product at different prices across various channels, media, geographic regions, or points in time, without prior notice.

Except as required by law, all prices do not include any applicable taxes (except where expressly stated otherwise), and you are responsible for any customs and import taxes that may apply. We assume no responsibility for any charges that might apply according to applicable laws.

During the checkout process, you will be asked to enter your payment details. By submitting such details, you confirm that the payment method being used is yours, or that you are duly authorized to use it. All fields indicated as compulsory must be completed to proceed with the purchase. We use a third-party service provider to process payments (“Third Party Processor”). You acknowledge and agree that we are not responsible for any acts, omissions, delays, or errors caused by the Third-Party Processor, including but not limited to transaction failures or unauthorized charges. To the maximum extent allowed by law, we disclaim any responsibility for issues arising from the payment process. Nevertheless, we will make reasonable efforts to help resolve any problems you experience with the Third-Party Processor related to your transaction.

The Products' images and description on the Website may contain certain typographical inaccuracies or incomplete information. We may, at any time, correct any such inaccuracies without prior notice. Furthermore, although we make every effort to display as accurately as possible the description of our Product, we cannot guarantee that the display on your computer will be accurate, and the Company shall not be responsible for such typographical errors. If you are not sure about any of the Product descriptions, you may contact our customer support with any questions you may have, and we will be happy to assist you.

Jewelry measurements provided on Product pages are approximate measurements. In the event you believe a Product you purchased differs from the way the Product was depicted on our Website, you have the right to return the Product and seek a refund as described in Section 4 above.

We reserve the right, but are not obligated, to limit the sales of our Products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.

6. PROMOTIONAL OFFERS

From time to time, we may offer special promotions related to our Products, such as discounts, promotional codes, coupons, or gift cards (“Promotional Offers”). Note it is your sole responsibility to enter any applicable promo code at checkout. In addition to these Terms, all Promotional Offers are subject to the specific terms described in the relevant Promotional Offer, as well as, where applicable, the terms and policies of any third-party issuer (such as a gift card provider), including those regarding redemption and expiration.

If you receive a unique Promotional Offer that is personal to you, it may not be transferred or assigned to anyone else. If we suspect misuse of a Promotional Offer, we reserve the right to cancel the offer and suspend or close your Account without notice.

To the fullest extent permitted by law, and without derogating from any of the Company’s disclaimers herein, we reserve the right to modify, suspend, or terminate any Promotional Offer or its terms at any time, for any or no reason. We make no guarantees regarding the availability, benefit, or value of any Promotional Offer.

Unless otherwise stated, only one Promotional Offer may be used per order. Promotional Offers are non-refundable and cannot be exchanged or redeemed for cash.

7. "The tg Circle" Program

If you join our rewards program and become a "The tg Circle" member (“The tg Circle Program” and “Member”) the following terms shall apply. Participation in the The tg Circle Program is governed by these Terms, as well as the The tg Circle Program Terms and Conditions, available at: https://www.theograce.com/articles/tg-circle-terms, and any additional terms and conditions that may apply and presented to you, posted on our Website, or otherwise notified from time to time. Points, rewards, or other benefits accrued under the The tg Circle Program (“The tg Circle Points”) may be used as a form of credit solely towards future purchases made on the Website, as described in the The tg Circle Program terms. The tg Circle Points have no cash value outside the Website, are non-transferable, and may only be redeemed in accordance with the rules set forth in the The tg Circle Program Terms and Conditions, and in our Website: https://www.theograce.com/my-account/rewards.

Subject to applicable laws, the Company reserves the right to modify, suspend, or terminate the The tg Circle Program at any time, including the ability to change the value of The tg Circle Points, redemption options, or eligibility criteria, without prior notice.

Misuse of the The tg Circle Program or violation of these Terms may result in disqualification from the The tg Circle Program and forfeiture of any accumulated The tg Circle Points.

8. RESTRICTIONS OF USE

You agree to only use the Website, Content (as defined below), and other services, as set forth in these Terms and according to applicable laws and regulations. You hereby acknowledge that you are solely responsible for any of your actions which could reasonably be construed as a breach, or which may result in breach of these Terms or applicable laws. We reserve the right to investigate any breach or alleged breach of these Terms, to prevent you from using our Website and services, if we believe that you have breached these Terms and if we reasonably determine that it is necessary, to report such breach to the relevant law enforcement authorities. You may not use the Website in a way that would disrupt the use of the Website for other users. We reserve the right to limit your use of the Website for any reason, at our sole discretion, including restricting your access to your Account.

You hereby further agree that you will not, directly or indirectly: (i) make any copies of, modify, adapt, disassemble, translate, decompile, reverse engineer, create derivative works, circumvent, hack or gain unauthorized access to the Content, Website or its systems and networks; (ii) sublicense, resell, rent, lease, assign, transfer any right, share, broadcast or otherwise commercially exploit or make the Website or Content available to any third party, or any portion thereof; (iii) use the Website or Content in any fraudulent or unlawful manner; (iv) assert any proprietary rights in or to the Website or Content; (v) remove, obscure or alter any notices of proprietary rights, disclaimers or warnings that appear in the Website; (vi) use, access or attempt to access the Website via automated means; (vii) use the Company Property (as defined below), except as explicitly permitted herein, without our prior written consent; or (viii) extract, collect or store personal data of other users without such users' express consent.

9. WEBSITE'S CONTENT & INTELLECTUAL PROPERTY

Our Website further provide information regarding the Products and its use, and may include additional related content, including, but not limited to, photos, images, texts, logos, button icons, links, reviews, other specialized content, documentation, data, and related graphics and other features (collectively, the “Content”). To the maximum extent permitted by applicable laws, we disclaim any responsibility for any decision or action taken based on the Content provided in this Website, all of which are provided "as-is".

The Website, Product, Product descriptions, designs, and all Content available, including Company’s or Product’s name, tradenames, logo, trademarks and domain names, etc. (“Company Property”) is owned by the Company and provided to you for your personal and non-commercial use, all subject to the Terms herein. Except as provided herein, no right, title or interest shall be licensed to you, and we reserve any and all rights, title and ownership of the Company Property.

10. REVIEWS

Customers who have purchased and received Products from us are able to submit on our Website a review of the purchased Product(s) (“User Submission”). User Submissions may be posted to our Website, used to send commercial marketing materials, or otherwise be made publicly available. You shall be solely responsible for your User Submissions and the consequences of posting or publishing them.

We do not regularly review posted User Submissions, however we reserve the right (but not the obligation) to monitor and edit or remove any User Submissions submitted to the Website, at any time and for any reason. Subject to these Terms and to our Privacy Policy, by submitting User Submission, you hereby grant us a worldwide, irrevocable, non-exclusive, royalty-free, perpetual, sub-licensable and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the User Submission in connection with our Website, and you hereby waive any moral rights in your User Submissions, to the extent permitted by law.

You represent and warrant that: (i) you own, or have obtained and will maintain, all rights, licenses, consents, releases, and permissions necessary to upload, post, and share your User Submission and to authorize us to host, use, reproduce, display, and otherwise make it available through the Website; and (ii) your User Submission, and our use of it, as permitted under these Terms, does not and will not infringe, misappropriate, or otherwise violate any third-party rights, including intellectual property, privacy, publicity, or other proprietary rights.

You further agree that any User Submission you post or upload will not include: (i) spam unsolicited promotions, advertising, contests, or raffles; (ii) unlawful, defamatory, libelous, harassing, offensive, indecent, pornographic, abusive, fraudulent, threatening, or vulgar; (iii) is unlawfully discriminatory; (iv) content that encourages criminal conduct, constitutes a criminal offense, or could give rise to civil liability; or (v) content that might reasonably pose a risk to any person’s safety, security, or health. The above examples of unlawful and prohibited User Submissions do not constitute an exhaustive list.

Infringing activity will not be tolerated on or through our Website. We reserve the discretion to terminate or suspend the user’s access to our Website, and where applicable, the Account, upon receipt of a notification of claimed infringement or at our sole discretion. If you believe that any content made available on or through the Website has been used or exploited in a manner that infringes an intellectual property right you own or control, then please promptly notify and contact us at: support@theograce.com. If we remove any User Submission, or disable, suspend, or terminate your access to the Website or your Account, you may contact us and appeal our decision.

Some reviews are generated from third parties’ reviews platforms (e.g., Trustpilot) and are subject to their own policies, including their own publication, scoring, rating and ranking policies. Such reviews are provided on our Website for informative purposes only with no other guarantee, including as for its accuracy or reliability. We do not monitor such reviews in any manner.

11. DISCLAIMER OF WARRANTIES

EXCEPT AS PROVIDED HEREIN, AND TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND REGRADING THE PRODUCT, SERVICES, OUR WEBSITE AND CONTENT, INCLUDING, BUT NOT LIMITED TO ANY WARRANTIES AND CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WHETHER EXPRESS OR IMPLIED, WHICH ARE PROVIDED “AS-IS” AND ON AN "AS AVAILABLE" BASIS. YOUR USE OF THE WEBSITE, AND YOUR RELIANCE ON ANY OF THE INFORMATION OR CONTENT PROVIDED THEREIN SHOULD BE DONE SOLELY AT YOUR OWN RISK. THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE WILL NOT BE RESPONSIBLE FOR ANY DAMAGES OR CONSEQUENCES WHICH MAY OCCUR (TO YOU OR A THIRD PARTY) AS A RESULT OF YOUR USE OF THE WEBSITE. WE MAKE NO WARRANTY THAT THE WEBSITE WILL BE AVAILABLE ON A CONTINUOUS BASIS. WE MAKE NO WARRANTY THAT WE WILL CORRECT ANY ERRORS, DEFECTS OR OMISSIONS ON THE WEBSITE.

12. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANY (INCLUDING, WITHOUT LIMITATION, ITS AFFILIATES AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, COLLECTIVELY: “COMPANY GROUP”), SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES OR DAMAGES FOR LOST PROFITS, OR DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE WEBSITE EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FURTHERMORE, WE WILL NOT BE LIABLE OR RESPONSIBLE FOR ANY FAILURE TO PERFORM, OR DELAY IN PERFORMANCE OF, ANY OF OUR OBLIGATIONS HEREIN THAT IS CAUSED BY AN EVENT OUTSIDE OUR CONTROL (WHICH MEANS ANY ACT OR EVENT BEYOND OUR REASONABLE CONTROL). IN NO EVENT SHALL THE COMPANY GROUP'S AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS, TO THE FULLEST EXTENT POSSIBLE UNDER APPLICABLE LAW, EXCEED THE PAYMENT CHARGED FOR THE ORDER WHICH IS THE SUBJECT OF YOUR CLAIM. NOTHING IN THESE TERMS WILL LIMIT OR EXCLUDE OUR LIABILITY FOR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.

13. INDEMNIFICATION

You agree to defend, indemnify and hold harmless the Company Group from any third party claims, damages, liabilities, costs, and expenses (including reasonable attorney’s fees) arising from: (i) your use of the Website, Content, Account or any order placement, in a way that does not comply with these Terms or applicable laws including any negligence or wrongful act on your part; or (ii) your abuse or infringement of third party rights.

14. CHANGES TO THE WEBSITE, CONTENT, OFFERED PRODUCTS & ACCOUNT DELETION

You may request us to close and delete your Account at any time, by contacting us at: support@theograce.com. Once your Account is deleted, you will not be able to recover it and if you wish to place an order, you will need to either check out as a guest or create a new Account. We therefore recommend that you not delete your Account if you believe that you will want to place an order again in the future.

We may change, modify, suspend, or discontinue any aspect of the Website and Content at any time without notice to you and without any liability to you whatsoever in connection therewith, including to cease our offering to place orders. We may remove or add Products we offer, at any time and at our sole discretion.

15. GOVERNING LAW AND JURISDICTION

These Terms of Services, and any dispute, claim or controversy arising out of or relating to these Terms of Services or the Website, shall be governed by the laws of the State of Delaware, without regard to its conflict of laws principles. The federal and states courts located in Delaware shall have exclusive jurisdiction over any such dispute, claim or controversy.

16. MISCELLANEOUS

These Terms constitute the entire understanding between the parties with respect to the use of the Website. If any provision of these Terms is held to be unenforceable, such provision shall be reformed only to the extent necessary to make it enforceable and such decision shall not affect the enforceability of such provision under other circumstances, or of the remaining provisions hereof under any circumstances. Failure by the Company to enforce any rights or to take any action against you in the event of any breach hereunder shall not be deemed as a waiver of such rights or of subsequent actions in the event of future breaches. These Terms and any right granted herein may not be assigned by you without the prior written consent of the Company. The Company may assign its rights and obligations set forth herein at any time, at its sole discretion. Company shall not be liable to Customers for any failure, delay or interruption in the performance of any of the terms or conditions contained in this Terms due to causes entirely beyond the control of the Company, including, without limiting the generality of the foregoing, strikes, boycotts, labor disputes, embargoes, acts of God, acts of public enemy, acts of governmental authority, floods and riots or rebellion.